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Nortel/Avaya BCM (v4.0+)

These instructions help you configure your Nortel/Avaya BCM (v4.0+) phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

Avaya BCM.TDS
Avaya BCM.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the steps below to configure your Nortel/Avaya BCM to output SMDR data to TIM Plus:

  1. Log in to the BCM Element Manager.

  2. On the Task Navigation Panel, click the Configuration tab.

  3. Click on Telephony.

  4. Click on Call Detail Recording.

  5. In the Call Detail Recording panel that appears, configure the options as below:

SMDR fieldValue
FormatNorstar
Report TypeAll
LanguageEnglish
Date FormatMM/DD/YY
Header FormatLine/Station
Filter TypeAll
Feature Code F9Leave as default
Minimum Call DurationLeave as default
Hospitality RecordsLeave as default
Include DNIS InfoEnable
Include CLID with call typeEnable
Include Long CLIDLeave as default
Use answer supervisionLeave as default
Display connection characterLeave as default
Suppress digits after connectLeave as default
Maximum digits after connectLeave as default

CDR User​

To enable TIM Plus to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

Configure TIM Plus​

Follow the steps below to configure TIM Plus to connect to your Avaya BCM:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. TIM Plus PBX Connection Properties
  4. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  5. In the Connection method field, select Actively connect to PBX from the drop-down list.
  6. In the Host field, enter the IP address of the Avaya BCM.
  7. In the Port field, enter 4000.
  8. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above).
  9. In the Password field, enter the password for the CDR user.
  10. In the Connection script field, select Avaya BCM v4 from the drop-down list.
  11. Click on the 'Options' tab and tick the Keep a local backup of any data tickbox, as shown below TIM Plus PBX backup options
  12. Click on the Save button to apply the settings.